Benefits of Having Organized FAQ Content

A good FAQ page helps the people you work with as much as it helps you: it’ll provide them with the details they need, whether you’re around or not. It also allows them to digest potentially complex information at their own pace.

Finally, it can enable colleagues to ask the right questions of you, reducing the time they need to spend solving a problem or obtaining information.
Obviously, in preparing an FAQ page, you’ll need to consider the audiences who’ll use it, and shape the content accordingly. You don’t want external parties to be able to access information about your processes, or to allow clients to see the details of your work schedules on other projects. So be careful about choosing the information you’ll include, and tailor it to specific groups.
Depending on your role, your colleagues (are they internal or external, or clients?), your company culture, and what you’ve included in your FAQ page itself, your FAQ may be useful in a range of situations.
If it’s a purely role-related FAQ page, you might send the link to people who ask you a question that it answers. If the page contains information about your work processes and external contacts, you might send it to relevant colleagues before you go on leave. If it’s a detailed account of your working processes, status, FAQs and more, you might include it alongside your listing in your company’s internal staff directory.
If your page relates to your work as an independent contractor, you might include it in your email signature, your web site’s navigation, or within a restricted client area on your web site.
FAQ page can help you reduce the frequency with which you provide the same information to different people. It can also help you to remain productive and focused on tasks that actually require your expertise.