Twitter for business

10 Twitter Tips for your Business 10 easy approaches you can start using today to promote your business on Twitter: 1. Use Twitter Search Twitter Search is very effective marketing tool for business because it allows you to view the latest developments on Twitter about your business, your competitors, your customers, your target market, your market trends, your brands, your ...

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What is QFD (Quality Function Deployment)?

QFD is an approach for integrating the voice of the customer into product, service or process development and improvement. The main purpose is to consider all important customer requirements. Understanding customers is the central feature of QFD.

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What is SIPOC?

SIPOC Analysis helps with understanding the start and the end of the business process (manufacturing and/or service processes).

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What is a check sheet?

Check Sheet is a simple data collection tool, table or form which facilitates data collection and data entry. Check sheets have different categories for data entry. For each category users enter the data they collect from the process.

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DMAIC continuous improvement process

What is DMAIC? DMAIC is a five-step data driven quality improvement approach. The five steps in DMAIC process are: 1. Define 2. Measure 3. Analyze 4. Improve 5. Control

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Deming’s 14 Management Principles

1. Create consistency of purpose toward improvement of product and service. Consistency of purpose requires that management be committed to long-term thinking instead of just changing strategies to make the quarterly report look good.  Management must believe that the company will be in business for a long time and then base their strategy on the long term.

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Cost of quality

Effective quality management strategy requires metrics which are aligned with organizational overall strategic objectives. Keeping score for all quality management activities, investments, and operating expenses is critical. A mix of operational and financial metrics is required for tracking and reporting of quality management results.

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Force field analysis

Force Field Analysis is an excellent way of looking at and understanding drivers involved in organizational change. Force Field Analysis approach helps managers analyze the big picture by considering all critical forces impacting the change and weighing the pros and cons. The approach analyzes the forces for change on one side and the restraining forces on the other side. The ...

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Normal distribution

Normal Distribution is a quantitative phenomena. Many measurements can be approximated by the normal distribution. Normal distribution is also known as Gaussian distribution. The standard normal distribution is normal distribution with a mean of zero and variance of one. Normal distribution is the most commonly observed probability distribution. Many measurements conform to the normal distribution.

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Quality tools

Cause and Effect Diagram (Fishbone, Ishikawa Chart/Diagram) Categorizes causes of quality issues into related and logical categories or groups. The cause and effect diagram shows the flow and relationship between causes of quality problems and the effects of those causes on the quality.

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