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Operations

Deming’s 14 Management Principles

1. Create consistency of purpose toward improvement of product and service. Consistency of purpose requires that management be committed to long-term thinking instead of just changing strategies to make the quarterly report look good.  Management must believe that the company will be in business for a long time and then base their strategy on the long term.

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Cost of quality

Effective quality management strategy requires metrics which are aligned with organizational overall strategic objectives. Keeping score for all quality management activities, investments, and operating expenses is critical. A mix of operational and financial metrics is required for tracking and reporting of quality management results.

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Force field analysis

Force Field Analysis is an excellent way of looking at and understanding drivers involved in organizational change. Force Field Analysis approach helps managers analyze the big picture by considering all critical forces impacting the change and weighing the pros and cons. The approach analyzes the forces for change on one side and the restraining forces on the other side. The ...

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Normal distribution

Normal Distribution is a quantitative phenomena. Many measurements can be approximated by the normal distribution. Normal distribution is also known as Gaussian distribution. The standard normal distribution is normal distribution with a mean of zero and variance of one. Normal distribution is the most commonly observed probability distribution. Many measurements conform to the normal distribution.

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Quality tools

Cause and Effect Diagram (Fishbone, Ishikawa Chart/Diagram) Categorizes causes of quality issues into related and logical categories or groups. The cause and effect diagram shows the flow and relationship between causes of quality problems and the effects of those causes on the quality.

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Statistical Process Control (SPC)

Statistical Process Control (SPC) uses statistical techniques and methods to monitor, analyze, and control the variation in the process. SPC is used to help us identify and improve out of control processes as well as track the process performances.

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Total quality management

TQM or Total Quality Management is overall organizational management approach focused on quality, customers, and continuous improvement. TQM continuously analyzes customer preferences/requirements and develops effective business processes to deliver high quality value to the customers.

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What is six sigma?

Six Sigma as a management philosophy is a well organized and disciplined approach to business operations. Six Sigma supports the overall business strategy and create significant benefits by creating business processes without room for error which deliver high quality products and services for the customers, generate operational excellence and improve overall productivity, and create cost savings for the business. Six ...

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Control charts for SPC and Quality Management

Control Charts are used for monitoring, analyzing and predicting process performances and identifying alternatives for process improvement. Control charts are easy to understand and easy to use quality management tools and are excellent communication tool as well. Control charts show whether the process being measured is in control which means whether the process output is within predictable and controllable range ...

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Business process outsourcing

Business outsourcing can simply appear as a complicated industry filled with truck sales people sorts. Nevertheless , there is absolutely no question that United states companies are enjoying the advantages related to freelancing. I had formed a chance to lately job interview, Rohit Barman, specialist for thirty yr old BPO company, DPS Systems, that outlined a few key freelancing know-how’s ...

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