Baldrige Criteria for Performance Excellence

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself.

With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.

The Baldrige performance excellence criteria is a framework that any organization can use to improve overall performance.

Seven categories make up the award criteria: Leadership — Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.

Related: Quality

Strategic planning — Examines how the organization sets strategic directions and how it determines key action plans.

Customer and market focus — Examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.

Measurement, analysis, and knowledge management — Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.

Workforce focus — Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.

Process management — Examines aspects of how key production/delivery and support processes are designed, managed, and improved.

Results — Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility. The category also examines how the organization performs relative to competitors.

Additional Resources:

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